Welcome
to Rockbridge Global Village! We are happy to have
you as a customer. On this page you will find
information pertaining to our billing process and account
management.
As part of the billing process,
customers are automatically sent an invoice via email. The
invoices are emailed two to three weeks before the due
date.
Your account is electronically billed and
statements are emailed to
your RGV email address by default.
Services are billed in advance.
Payment is due before the next billing cycle begins.
Accounts can be billed on monthly, bi-monthly, quarterly,
semi-annually, annually or bi-annually renewal
cycles.
RGV separates service
rates from services rendered (such as computer
repairs) and computer equipment sales.
If you wish to not receive your
invoices by email, please contact our bookkeeping
department to make alternate invoice delivery
arrangements.
Other services and sales are invoiced in a
different manner from your account and will be postal mailed to you.
Some fees for services rendered and for
items purchased are due at the time of delivery or
pick-up.
Inactivating
Your Account:
You can arrange to keep your
Internet service
active when you are going to be out of town for an
extended period. This will keep your account in tact,
however you will not be billed for the period of
inactivation. Just call us to make the necessary
arrangements.
Cancellations:
RGV requires a written notice of cancellation of
services.
send notices to billing@rockbridge.net
include the exact date you want to disconnect
please
include the reason for cancellation
include any forwarding address
include new email address for
contact
Any refunds due to the customer will be pro-rated
according to usage and notice requirement.
Refunds will be made by check and mailed to the customer's
current address on file.
Refunds will be issued in a timely manner, however refunds
can take up to 30 days to process.
Some services may require more than a 30 day notice of
cancellation and a penalty fee for early termination of
contract (such as DSL).
See our User
Policies for full and detailed information about
guidelines for the use of RGV services.
Rockbridge Global Village, Inc.
312 S. Main Street
Lexington, VA 24450
540-463-4451
www.rockbridge.net
[ Back ] [ Home ] [ Next ]
|
