|RGV Help Desk is staffed Mon.-Fri. 9 AM-5 PM. Dial 463-4451x107.|
|Open on the web 24/7. If you cannot find answers to your questions here, email email@example.com and our tech support team will respond as soon as possible.|
|RGV dail-in numbers are:|
Click here to adjust your spam and spyware settings. Go to Client Login and enter your RGV username and password.
|This page assumes that if you are having trouble with your internet connection, you are unable to benefit from information presented through web sites that you can only access through an internet connection. For this reason, the content here focuses on commonly reported problems relating to email SMTP authetication only.|
|RGV SMTP Authentication Guide (email set-up)|
|You can read through the material below to familiarize yourself with SMTP, or simply click on the appropriate icon for your system and get started with the set-up.|
|What is SMTP?|
SMTP is the system usually used when sending email from your computer. Your computer connects to our SMTP server, which in turn then sends the email across the Internet to the person you are trying to contact.
|What is SMTP authentication?|
As long as your computer is connected to the Rockbridge network when you send an email, our SMTP servers recognize that you are using a Rockbridge connection and allow you to send email through them. If the computer you are using to send email is not connected via Rockbridge (say you had a laptop and used a wireless hotspot to connect while traveling), our SMTP servers would reject that connection as coming from a non-Rockbridge network. Your only option would have been to use web mail to send email, unless you wanted to change the settings in your email software every time you changed network. SMTP authentication is a method of identifying yourself to our SMTP servers by using your Rockbridge username and password. This means that the servers will recognize that you are a Rockbridge customer (regardless of where you connect) and allow you to send email through them.
|Benefits of enabling SMTP authentication:|
By setting up SMTP authentication you will be able to also use the Rockbridge SMTP servers when you are not connected via Rockbridge. This means that if you travel around the country with a laptop you will always be able to use the Rockbridge SMTP server to send emails.
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