If you are able to connect and to check your email, BUT cannot access the Internet, then you need to check your TCP/IP settings.

To check the TCP/IP settings, perform these steps:  
(Example being shown as Win98)

1. Double-click Dial-Up Networking.

2. Right-click the RGV connection.

3. Select the Properties option. The General dialog appears:

Figure 7: General dialog Unable to Access the Internet

4. Verify the phone number is correct.

5. Verify the Use area code and Dialing Properties box is not checked.

6. Click the Server Types tab. The Server Types dialog appears:

Figure 8: Server Types dialog

7. Verify that only the Enable software compression box and the TCP/IP box are checked.

8. Click the TCP/IP Settings button. The TCP/IP Settings dialog appears:

Figure 9: TCP/IP Settings dialog

9. Verify that the Server assigned IP address button and the Server assigned name server addresses button are selected.

10. Click the OK button.

Rockbridge Global Village, Inc.
30 Crossing Lane, Suite 206
Lexington, VA 24450
540-463-4451
info@rockbridge.net
www.rockbridge.net

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