Sign up for the world's premier global Internet roaming service. Ideal for road warriors and businesses with mobile workers, global Internet roaming connects you to the Internet, email, and mission critical information – with a local call – from more than 4,000+ access points throughout 150 countries. This service is enabled through our partnership with iPass, the leading Internet clearinghouse.

Service Overview:

Global Reach
   "Access Anywhere" – Easily connect to the Internet with a local call when you travel to more than 150 countries.
   Top-Tier Networks – Gain high-performance connectivity by dialing into the best-of-the best networks around the world.
   Worldwide Savings – Save on domestic long-distance calls and up to 90% on international calls by making local Internet connections.

Reliable Connectivity
   High-Speed Access – Get local access through tier-one networks, significantly improving connection speed and service reliability.
   Built-in Redundancy – The roaming service includes multiple top-tier ISP networks so you gain high service availability in major business centers.
   Most Widely Used – This is the roaming service of choice for millions of Internet users worldwide, providing dependable connectivity worldwide.

Easy to Use
   Simple to Set Up – Once you download the roaming client software, it takes only a few moments to install on your laptop.
   Simple to Connect – The point-and-click interface of the client software ensures easy connectivity worldwide, even for novice users.
   Maintain One Account – You can use one Internet account worldwide and have the convenience of one user name and password.

Global Access Points:

Our global Internet roaming service, enabled by iPass, extends to more than 4,000+ POPs in 150 countries. In many of these cities there are several network providers, improving your service availability with multiple access points and redundant networks. Countries, cities, the available phone numbers and their associated dial-in properties can be found by downloading the iPass Client Software.

iPass Client Software (PC/Windows)

iPass Client Software (Macintosh OS/X.2)

iPass offers a complete list of Global Access Points on their website.

Cost of Roaming:

You can save 50-90% compared to long-distance and toll-free calls when using our global Internet roaming service. Roaming fees are on a "pay-per-use" basis and rates range by remote location. The roaming service charges will be included in your monthly bill.

Roaming fees are charged only when you use the service and prices range between US$2.50 and $16.00 per hour depending on the remote location (overseas locations being more expensive). Pricing for your remote location is generally listed in the new iPass Connect software. Fees for toll-free access may be slightly higher in some locations. There is also a $US 100.00 deposit for non-local/out-of-country users. 

FAQs:

Am I actually getting this service through iPass?
   No, iPass does not provide service directly to end customers. We have partnered with iPass to bring this service to you. If you want to sign up for Internet roaming, have specific questions, or require technical support, please contact us.

What is the iPass global network?
   The iPass global network provides easy dial-up access to the Internet from more than 3,000 points of presence (POPs) in 150 countries around the world. iPass enables this service by using the networks of top-tier network access providers throughout the world, and through a unique third-party Internet clearinghouse and settlement system. With one service, individual and corporate users can access email, the web and corporate data from anywhere in the world with a local telephone call, gaining significant cost savings over solutions requiring internal modem banks and long-distance or toll-free connection charges.

Where can I find local access points?
   Our Global Access Points web page provides more information about where you can use the global Internet roaming service. These locations continue to expand as iPass forms new partnerships with network providers throughout the world. Many of these locations have multiple access points.

What do I need to use the roaming service?
   All you need is the iPass client software, which has a point-and-click interface and a listing of all iPass access numbers. It includes all the scripts and properties associated with these numbers so you do not have to re-configure your dialer.

How do I find the correct number when I'm ready to dial in?
   We provide client software for you to install on your laptop. You can get this from our Software Download web page. The iPass client software provides a simple point-and-click interface that allows you to select the country and city where you are. You will then get a list of the available local access points. Just click on the number of your choice and you will be connected in seconds.

How much does it cost to roam and how will I get billed?
   Pricing varies for iPass usage, depending on the location.  Your RGV account will be billed for the iPass usage.

Can I purchase the roaming service directly from iPass?
   No, iPass does not sell its services directly to individuals. iPass partners with the leading ISPs throughout the world to brings its roaming service to individuals and businesses. These ISPs provide customers specialized care and technical support.

How does iPass ensure good service availability and reliability?
   In every location where it provides access, iPass works with the leading carriers and service providers to ensure a high-quality and high-performance service. In many locations, access is available from multiple top-tier providers, giving customers redundancy during heavy traffic hours and in the event that a single provider suffers a network failure or temporary service outage. Lastly, iPass constantly tests and monitors performance of its overall network, allowing early detection and remedy of potential service problems.

What client platforms are supported?
   There are easy-to-use clients that support Windows 95, Windows 98, Windows NT and Mac OS platforms. Other platforms will be available in the future. There is currently no support for Windows CE, Palm Pilot or Psion handheld devices, but more information for these platforms is available in our Unsupported Workarounds overview.

How do I get technical support when I'm traveling?
   You can contact us with support questions and for troubleshooting tips that solve the problems experienced by most roaming users.

Do I need special power plugs or phone jacks when I travel?
   The answer to this depends upon where you go, but in many countries you will require different power cords, plugs and phone jacks. If you are interested in more information about connection hardware, or other helpful resources for business travelers, here are a few sites that provide information and advice about connecting when traveling around the world.

Can I use the roaming service for secure access to my corporate network?
   Yes, when you use the roaming service in conjunction with a virtual private network (VPN) solution, you can gain secure access to your corporate network. iPass is interoperable with all industry leading VPN, firewall and token card solutions.

Rockbridge Global Village, Inc.
30 Crossing Lane, Suite 206
Lexington, VA 24450
540-463-4451
info@rockbridge.net
www.rockbridge.net

See our User Policies for full and detailed information
about guidelines for the use of RGV services.

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